June 6, 2018

Amazon Fire TV Stick Troubleshooting


How to resolve basic Amazon Fire TV Stick troubleshooting issues

Are you having problem with your Amazon Fire TV/ Fire TV Stick? There are many reasons why you might be having a hard time with your media-streaming device. Here are some of the amazon fire TV stick troubleshooting methods you can try to resolve your Amazon Fire device problems.

Restart device

First and foremost, restart your device. There are many intermittent issues that are too complex to understand. It is easier to restart your device and let it fix itself. A restart can resolve many of your problems. That is why, it is the most common and effective troubleshooting methods you can try.

Sure, it’s a clichéd solution but it works nonetheless. Simply disconnect the power cord of your device from the power outlet. Wait at least 30 seconds to make sure the device is completely turned off before you plug it back in.

Remote issues

If your Amazon Fire TV/ Fire TV Stick remote doesn’t work, there is a possibility that the device is out of juice, had leaked batteries, disconnected or broken. You can try changing the batteries. In case that doesn’t help, you can try cleaning the battery compartment, just in case there was a leakage.

If it still wouldn’t work properly, you can try reconnecting your device to the remote. Although, if you tried restarting your device, it would connect automatically. If the remote is not connecting automatically, you can manually connect your remote to the device.

When all fails, there is a possibility that the remote is damaged. You need to buy a new remote. In the meantime, you can download ‘Amazon Fire TV Remote’ app to access your TV. It is available on both Apple App Store and Play Store free of cost.

Switch USB port

There is a possibility that the USB port you are using the Fire Stick on is faulty. Try switching to a different USB port on your television. Remember the USB port you were using and switch to the adjacent port on your TV.

Check to see if that resolved your issue.

Disconnect everything else

Overburdening can also cause some problems with your Amazon Fire Stick operations. Unplug all the other devices connected to your television, including your dish and the wireless network. Also, remove everything from the HDMI ports, be it a USB or anything else.

Restart your TV, plug in your Amazon Fire Stick and check to see if the device is working

Prolonged use

If your Amazon Fire Stick turns off and refuses to turn back on after prolonged use or software update, let the device rest. Most likely, the device is overheated due to the prolonged use or software update. Let the device cool off before you fire it up again.

Outdated Fire

If you are still having problems with your device, there is a possibility that your device is outdated. You need to check whether there is an update for your device software. Amazon releases new software updates to their device every now and then. Although, the device automatically detects for updates, if it doesn’t you need to do it.

To update your Software,

  • Open Fire Menu
  • Go to Settings > Device > About
  • Select Check for System Update

If a software update is available, the device will automatically start downloading. All you need to do is install the software update once it downloads.


When all fails, you can try resetting your Amazon Fire TV/ Fire TV Stick to fix your problems. Resetting your device will delete all your data, personal preferences, favorites and sign in credentials. After the reset, you will need to setup the device again.

On the other hand, it will also resolve all your problems and make your device faster. To reset,

  • Open your Amazon Fire TV Stick
  • Go to Settings
  • Scroll over to System
  • Locate and click on Restore to Factory Defaults
  • Confirm action
  • Click Reset
  • The restoration process will start

Wait for the system to complete the restoration process, this can take up to 10 minutes. Once your Fire Stick restarts, you have to setup the device again before you can enjoy it.

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